Returns & Refunds Policy

Returns Policy

We are happy to offer a store credit or exchange an item you’ve purchased from us if the item is faulty or damaged and you have contacted us within 14 days of receiving the order and provided photos and details of your concerns. Please do not dispose of the original item until we have spoken.  

 

If you change your mind about a product and the product is unopened, unused and packaging is in good condition we are happy to offer a store credit if you have contacted us within 14 days of the order date. We do not offer refunds for a change of mind, so please purchase mindfully.  

 

For all returns, we require a copy of your original order receipt as proof of purchase. 

 

Contact Details


Before you return your item, please contact us to discuss your returns in line with the above Returns Policy. 

You can email us at: info@owaythailand.com

Please include your order receipt number in the email Subject and attach any photos if returning a damaged or faulty item.

 

Returns and Exchanges Delivery Address

Once your return has been approved, please send your item(s) to:  

Oway Thailand

79/159 Ramkhamhaeng 118, Saphansung, Bangkok, 10240.

082-2125888 

 

You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. 

 

If you are shipping an item/s over 2,000 THB, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Cancellation Policy

 

Cancellation is not allowed once the payment has been made.

 

Refunds

 We do not offer refunds, please purchase mindfully.